Refund and Return Policy for [Alfadecorllc]

At [alfadecorllc.com] (“we,” “our,” “us”), we strive to ensure that you are delighted with your purchase. If you are not entirely happy with your home decor items, we offer a flexible refund and return policy. Please read the following policy carefully for details on how we handle returns, refunds, and exchanges.

1. Return Eligibility

You may return items purchased from [Alfadecorllc.com] under the following conditions:

  • Timeframe: Returns must be made within [30] days from the date of delivery for most items. Custom or personalized items are not eligible for returns, unless defective or damaged.
  • Condition of Item: Items must be in new, unused, and resellable condition, with all original packaging, tags, and labels intact. If the product has been opened, used, or damaged, we may not be able to accept a return.
  • Exclusions: Certain items are non-returnable, including:
    • Custom or personalized products
    • Sale or clearance items (unless specified otherwise)
    • Gift cards
    • Products marked as final sale

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer service team at [insert contact email] with your order number, the item(s) you wish to return, and the reason for the return. Alternatively, you can reach out via our contact form on the website.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
  3. Prepare Your Package: Securely package the item(s) you wish to return, ensuring they are in their original, unused condition. Include the original invoice or proof of purchase.

3. Return Shipping Costs

  • Domestic Returns: If you are returning an item due to a defect or our error (e.g., wrong product or damaged during transit), we will cover the cost of return shipping. We will provide you with a prepaid shipping label.
  • Customer-initiated Returns: If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you via email of the status of your refund. If approved, your refund will be processed to your original payment method.

  • Processing Time: Refunds may take up to 7–10 business days to process, depending on your payment provider.
  • Refund Amount: The refund amount will be the total price paid for the item(s), excluding any shipping fees. Shipping costs are non-refundable unless the return is due to a mistake on our part or a defective item.
  • Damaged or Defective Items: If your item was damaged during shipping or is defective, you will receive a full refund, including any original shipping fees, once the return is processed.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different product, size, or color, please return the original item(s) and place a new order for the replacement.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Support@alfadecorllc.com] with the following information:

  • Your order number
  • Description of the damage or defect
  • Photos of the damaged or defective product and packaging

We will provide you with instructions for returning the damaged item and, if applicable, issue a full refund or send a replacement product at no additional cost.

7. Late Returns

Items returned after the specified return window (typically 30 days from delivery) may not be eligible for a refund. If your return falls outside of the return window, we will assess the situation on a case-by-case basis. Please contact us at [insert contact email] to inquire about late returns.

8. Changes to This Policy

We may update this Refund and Return Policy from time to time. If we make any significant changes, we will notify you via email or post the updated policy on our website. The effective date of the policy will be updated accordingly.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

We are happy to assist you and ensure a smooth return process!